New Bets FAQ – All Your Questions Answered in One Place

new bets' VIP program enrolls you automatically—no separate application needed. The more you bet, the more points you earn and the higher your VIP tier climbs.

VIP Tiers:

• Bronze: The default tier for new members. Up to 3% weekly cashback.
• Silver: Reach a set monthly betting volume. 5% cashback plus a birthday bonus.
• Gold: For higher-volume players. 7% cashback, faster withdrawals, and dedicated support.
• Platinum: Top tier. Up to 10% cashback, a personal account manager, exclusive tournament invitations, and custom bonuses.

Your VIP points balance can be viewed by logging in and visiting the "VIP" or "Loyalty" section. Tier reviews are conducted at the start of each month. For full terms and conditions, Terms & Conditions Available on the page.

new bets offers a wide variety of slots games—there's something for both new and experienced players.

Main types of slots:

• Classic Slots (3 Reels): Simple, clean design. Perfect for beginners. Minimum bet is typically ৳10.
• Video Slots (5 Reels+): Stunning graphics, bonus rounds, and free spins. The most popular choice.
• Progressive Jackpot Slots: A jackpot that keeps growing toward a large prize. Hit it and you could walk away with a significant sum.
• Megaways Slots: Thousands of ways to win on every spin. High volatility — with the potential for big payouts.
• Crash Games: Alongside slots, you'll also find Aviator-style crash games—fast-paced and thrilling.

Tip for beginners: Start with classic slots or low-volatility video slots. If you have a free spins bonus, use it to practice first—get a feel for the games without spending your own money.

All active promo offers on new bets can be found in the "Promos" or "Bonus Offers" section after logging in. Even without logging in, Bonus General offers are listed on the page.

When It Updates:

• Weekly Promos: New weekly offers go live every Monday. The previous week's offers expire at midnight on Sunday.
• Event-Based Promos: Special offers go live during major cricket series or football tournaments—these promotions end once the event is over.
• Daily Offers: Some offers reset daily — such as daily cashback or login bonuses.
• Special Seasonal Offers: Special promos are available during Eid, Puja, and the World Cup.

Check the "Bonus" page regularly for new promos and keep Live Chat notifications enabled. Each promo has its own expiry date and terms—make sure to read the conditions before claiming any offer.

If a match is cancelled or ends unexpectedly, new bets settles all bets according to specific rules. The general rules are as follows:

If cancelled before the match starts: The bet is fully voided and the staked amount is returned to your account — typically within 24 hours.

If a match is abandoned or suspended mid-way after starting:

• In cricket, if a result can be determined using the Duckworth-Lewis method, it may be taken into account.
• If fewer than the required overs are bowled (e.g., generally fewer than 5 overs in cricket), the bet is typically considered void.
• In football, if a match is abandoned before 90 minutes and there is no official result, all bets are voided.

Live betting may be subject to slightly different conditions. For specific rules, Terms & Conditions Read the "Bet Settlement" section on the page. If you have any doubts about a bet, reach out to support with the betting ID and match details—you'll get a faster resolution.

Yes, new bets regularly offers free spins and daily sign-in rewards — though these may not always be active, as they run on a set schedule or follow the promo calendar.

Ways to earn free spins:

• Free spins are available to new members as part of the welcome bonus.
• Certain slots promos reward free spins in exchange for a qualifying deposit amount.
• Free spins are awarded as a reward when your VIP tier increases.

Daily Sign-In Bonus: When this feature is active, log in daily and visit the "Daily Rewards" or "Check-In" section to claim your bonus. Sign in for 7 consecutive days and you'll receive a bigger reward on the seventh day. Missing a day resets the counter.

Log in and go to the "Promos" section to see active offers. Whenever a new promotion launches, it will be announced on the site via banners or notifications.

new bets offers multiple support channels, all available in Bengali.

Support Channels:

• Live Chat: The fastest option—you'll typically get a response within 1 to 5 minutes. Available 24 hours a day, 7 days a week. Just click the chat button in the bottom right corner of the site.
• Email: support@newbets.best. Send an email for complex issues, transaction disputes, or account-related matters. Responses typically arrive within 2 to 24 hours.
• FAQ Page: This page covers most common questions — take a look before heading to live chat.

To help us resolve your issue faster, please provide the following when contacting support: Your registered mobile number, a description of the issue, and where applicable, your transaction ID or Betting ID. The support team assists in Bangla and handles every issue with full confidentiality.